The 3 R's of Pipeline Safety - While leaks rarely occur, it is important to know the three R’s of Pipeline Safety.

How to React to a Pipeline Leak

Know what to do and what not to do if you suspect a pipeline emergency.

Recognize a Pipeline Leak

Your senses of sight, sound and smell are the best ways to recognize a pipeline leak. Leaks rarely occur, but recognizing these signs is the first step in protecting yourself, your family and your neighborhood. Our pipelines transport a variety of products that will appear as a liquid, gas, vapor or combination of the three when not contained in the pipeline.


  • Persistent bubbling in standing water
  • Dead or discolored vegetation
  • A sheen on the surface of standing water
  • Pooling liquid on the ground
  • Slight mist of ice or unexplained frozen ground near a pipeline during warm weather
  • A white cloud or fog
  • Flames or vapors
  • Dirt blowing from a hole in the ground


  • Strange or unusual odors similar to petrochemicals
  • “Rotten eggs”
  • A recently lit match


  • Unusual noises such as:
    • Hissing
    • Roaring
    • Bubbling
    • Explosions

React to a Leak

Knowing how to react to releases of products transported by pipelines is critical to the safety of yourself, your family and your community. Product releases can result in flammable vapors that could be hazardous if ignited.

If you find a leak or even suspect there might be a problem with the pipeline, immediately take the following actions:


    • Stop work immediately and leave the area on foot in an upwind or crosswind direction.
    • Direct other individuals to leave the area
    • Call 911 from a safe location and then notify KPL


    • Try to locate the source of the odor or leak
    • Come into contact with or inhale any escaping liquids or gas
    • Attempt to stop the material being released or attempt to turn any pipeline valves. You may inadvertently cause the situation to become worse or create a secondary incident
    • Start or continue operating motor vehicles or electrical equipment
    • Cause and open flame or another potential source of ignition (such as an electrical switch, starting a vehicle, or lighting a match)
    • Use cell phones or telephones in the vicinity of the suspected leak
    • Ring doorbells to notify others of the leak. Knock with your hand to avoid a potential spark
    • Drive into a leak or vapor cloud while leaving the area
    • Attempt to extinguish a natural gas or petroleum fire. Wait for local firemen and other emergency professionals trained to handle such emergencies

Report a Pipeline Leak

When it is safe to do so,

  • Call 911 or
  • The local fire or police department

Call us at 1-800-688-7594

NOTE: Excavators must call 911 in addition to calling the KPL emergency number above.